HOLIDAY SHIPPING UPDATE - 2024
If you placed an order between December 11-15th and your tracking number is still reading "pre-transit" I want to assure you that your package WAS dropped off at USPS. For some unknown reason, our packages did not get scanned in by USPS at this particular drop off, which was unfortunately our highest volume day.
They are likely still in transit, but I have plans to be at this particular post office first thing in the morning to try to track down the status of your orders. I completely understand how frustrating this is, especially as we reach the final days before Christmas, and I am working diligently to get some answers for you.
As a small business, this is quite devastating and I just ask for your patience as we attempt to resolve this. Thank you to everyone who alerted us to the situation so we can jump in to action as quickly as possible.
Thank you so, so much for your support this holiday season!
Erin & Family
Holiday Shipping Update #2!
I spoke to our local post office 12/23/24 to try to find out what was going on with our delayed packages. I was informed that our distribution center in Kansas City is backed up by about 96 freight trucks and a driver shortage, so many packages were rerouted to Omaha in order to relieve some of the bottleneck in Kansas City. This has unfortunately put a delay on several of your packages. I’m starting to see some movement and many appear to be out for delivery today. Yay!
If your package still does not make it today, and you need something to gift, we have created a digital postcard you can print and download to let your recipient know their happy mail is still on the way! Thank you so much for your kindness and patience during this. We have never experienced a mail delay quite like this and hope to never again! Please reach out if you have any additional questions regarding your order.
You can download and print your postcard here: Desert Peach Merry Mail Postcard
Wishing you and your families a very Merry Christmas!
Erin & Family