SHIPPING
We ship all packages via USPS Ground Advantage and all in stock orders are sent within 3-5 business days (does not include Saturday or Sunday). Preorders will ship separately (don't worry, we'll cover any extra shipping!).
RETURN/REFUND POLICY
30-Day Irritation Guarantee
Due to the hygienic nature of earrings, all sales are final. But if a pair causes irritation or a reaction, we'll make it right.
- Email support@shopdesertpeach.com within 30 days of delivery with your order number, which pair(s) caused irritation, and a photo of the earrings.
- We'll refund the affected pair(s), minus shipping. No need to send them back.
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Holiday gifts: orders placed Nov 1–Dec 24 can be reported through Jan 31.
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Not eligible: advent calendars (final sale).
- Our earrings are made for healed piercings. Please wait until a new piercing is fully healed before switching.
Damages & Missing Items
Please inspect your package and report any damages or missing items within 7 days of delivery. Items reported after that window will not be eligible for replacement.
Lost Packages
After items are scanned into the USPS facility, we unfortunately have little control over lost or delayed packages. If your tracking shows your item was delivered, but it has not been delivered. Please wait 7 business days before contacting us. More often than not, the package does show up!
Incorrect or Incomplete Addresses
Please double check all addresses at checkout! Failed deliveries or returned deliveries due to incorrect addresses will incur additional shipping charges prior to reshipment.
Please email us at support@shopdesertpeach.com with any questions you may have about any of our policies. Thank you!